Our Clients

"H2Pi has been a valuable resource as we have established our PFAC. The education and tools available has assisted us in creating a solid foundation to build upon."

"Last summer, we were given the goal of starting a Patient and Family Partnership Council.  We were lucky enough to get guidance from VHA who had partnered with H2Pi, The Healthcare and Patient Partnership Institute.  Knitasha Washington introduced our Management Team to this new concept and helped guide us through the mountain of information needed to start our group.  In addition, the “Office Hours” calls gave us perspective and insight into the struggles and accomplishments from other hospitals going through similar situations that we were.  H2Pi’s tools, which were modified for VHA Hospitals, along with their coaching during these bi-monthly calls were extremely beneficial to our start-up and ongoing success."

"H2PI enthusiastically engaged with our organization to provide direction and resources that were critical in the successful launch of our PFAC. Armando offered a passionate, responsive and collaborative approach to coaching our team. The insight and accountability from H2PI strengthened our efforts and helped us in reaching our council implementation goal date. We recommend Armando and the H2PI team to any organization who is looking for proven strategies and accountability in order to launch a new council or take their current council to the next level."

"The patient advisory council that H2Pi helped us build, gave us insight into why families and other visitors often ignored our isolation guidelines.  Our signage design and language was created to notify healthcare workers rather inform the public.  Our patient council worked with our infection control team to redesign our signage in order to better educate and appeal to visitors." 

"I have been a nurse for many years and always thought how important the patient and family voice is in determining plan of care for the patients.  We are treating a unit (patient, husband, wife, son, daughter, father, mother etc) not just a person/patient. I was tasked with starting a Patient Family Advisory Council for MWHC. It was so heartening to hear Martie and Armando speak on the importance of hearing and acting on the patient’s and/or family members input. This project has increased my job satisfaction to be able to work with patient and family advocates in changing how our healthcare systems and processes are delivered."

"The Healthcare and Patient Partnership Institute – H2Pi brought to life our hospitals mission: “To provide physical and spiritual comfort to our patients and families in the Jesuit tradition of cura personalis, caring for the whole person” in a truly meaningful way by assisting us with establishment of our PFACQS. From introduction to reality they have been at our side every step of the way with advice, materials and guidance. As they share their stories and experience our council cannot help but be engaged in this crucial endeavor. It is an exciting time here at MedStar Georgetown University Hospital."