H2Pi is proud to announce it's Partnership with MedStar Institute for Quality and Safety (MIQS).


MIQS will be home to: the Center for Open, Honest Communication, the International Training Center for Bloodless Medicine and Surgery, the Center for Engaging Patients as Partners, the Academy for Emerging Leaders in Patient Safety, and an ever-evolving array of quality and safety research, education and training programs and clinical improvement programs.


The MIQS Mission is shaped by the Quadruple Aim — Better Care, Better Health in Communities, Lower Costs, and Healthcare Workforce Support.

H2Pi Helps Train Healthcare Organizations to Work with Patients

in Order to Improve Quality and Safety

The Center for Medicare and Medicaid Services (CMS) has communicated the need for hospitals to engage patients and their families in order to advance quality and safety within our care system. While there are a wide variety of toolkits readily available in the marketplace, often they appear as a catalog of products to be used as resources instead of being logically presented as a clear and followable path to program effectiveness.


The Healthcare and Patient Partnership Institute (H2Pi) changes all that with The Patients as Partners Training.


Learn how healthcare providers and patients and families can work together to effect safer delivery of care, help realize better expected medical outcomes, reduce risk and liability, reduce medical costs and advance an authentic culture of Safety Across the Board throughout the U.S.

H2Pi was created by: Victoria and Armando Nahum, patient advocates who have experienced harm, Martin J. Hatlie, a patient safety pioneer and seasoned healthcare administrator and Dr. Tim McDonald, a physician.

  • Victoria Nahum

    Victoria Nahum is Executive Director of Safe Care Campaign, www.safecarecampaign.org created in 2006 after the death of her stepson, Joshua. He died after a healthcare associated gram-negative infection in his cerebro-spinal fluid caused him to become a permanent ventilator-dependent quadriplegic.


    During the course of  just 10 months she, her father in-law and her son all became infected with HAIs in 3 different hospitals in 3 different states.


    Safe Care Campaign works with healthcare providers, engaging them to work together in a concerted effort to prevent infections and all-cause harm.

  • Armando Nahum


    Armando Nahum is co-founder of Safe Care Campaign.


    For nearly the last 8 years he and his wife, Victoria have worked with hospitals, caregivers, professional medical associations and healthcare systems in order to effect change in the way care is delivered.


    With safety as the top priority the campaign strives not only to prevent healthcare-associated infections, but to prevent harm across the board.

  • Martin J. Hatlie, JD

    Martin Hatlie is CEO of Project Patient Care, (www.projectpatientcare.org), a Chicago based coalition dedicated to using the voice of the patient to improve care.


    He also is President of the Partnership for Patient Safety (www.p4ps.net), developer of the acclaimed First, Do No Harm® patient safety video series.  Hatlie serves on the Leapfrog Group Board of Directors and the World Health Organization’s Patients for Patient Safety Steering Group.


    He is a co-founder and Program Chair of Consumers Advancing Patient Safety (www.patientsafety.org), a nonprofit organization devoted to fostering partnership between consumers and providers to achieve  healthcare that is safe, compassionate and just.

  • Dr. Tim McDonald



    Dr. Tim McDonald is Service Chief for Anesthesiology and Medical Director of Quality and Safety, Sadra Medical and Research Center, Qatar. Formerly Chief Safety and Risk Officer for Health Affairs at the University of Illinois, Dr. McDonald is a developer of the 7 Pillars Model and is PI of an AHRQ-funded demonstration grant to implement the model in 9 other hospitals and measure effectiveness at improving safety, reducing litigation and increasing patient and family engagement in safety work.

Patient and family engagement is no longer a buzzword or fad but rather a strategy that hospitals and care systems have embraced as an integral part of improving quality, safety and patient outcomes. Beyond involving patients in their own care while receiving treatment, health care organizations that are leaders in patient and family engagement are intentionally and systematically partnering with patients and family members and integrating them as advisors on improvement efforts. Health care leaders should use the insights and expertise of their patients to work to achieve the Triple Aim—better care, better health and lower cost.



This guide supplements the existing literature on patient and family engagement by focusing on partnering with patient and family advisors on advisory councils, hospital committees and collaborative projects to improve quality and safety. It provides an actionable framework for leaders who are considering partnering with patients and families on improvement initiatives. To establish effective partnerships, hospital leaders must successfully: 1) recruit patient and family advisors, 2) prepare the advisors for improvement work, 3) create a culture of engagement, 4) implement improvement initiatives and measure impact, and 5) sustain the relationships over the course of many projects.

Key Benefits

    • Learning what the priority concerns are for patients, which may not be what the organization selects.
    • Hearing directly from their customers, the patients.
    • Transforming their culture toward patient-centered care.
    • Developing programs and policies that are relevant to their patients’ needs.
    • Improving consumer satisfaction, which leads to stronger patient loyalty.

    • Strengthening their community relations.
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    • Becoming more aware of the patient’s perspective.
    • Learning to provide care from a patient-centered approach.
    • Recognizing the role of other caregivers, such as family and friends.
    • Appreciating barriers - and opportunities -for patients that were previouslynot understood.
    • Identifying system issues that need to be addressed to provide patient- centered care.

    • Receiving higher satisfaction ratings by their patients as they collaborate in a patient-centered care model.
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    • Becoming more aware and better educated on the subject of reception of healthcare.
    • Gaining a better understanding of the healthcare system, including their organization.
    • Appreciating being part of the program, listened to, and having their opinions valued.
    • Becoming advocates for their organization.
    • Understanding how to be an active participant in their own health care.
    • Learning to be advocates for their family and friends.

    • Recognizing that collaboration with their providers through patient- centered care leads to better self-management of chronic conditions and improved adherence to medication regimens.
    Read More



We have experience in how to effect safer delivery of care, help realize better expected medical outcomes, reduce risk and liability,

reduce medical costs and advance an authentic culture of Safety Across the Board throughout the U.S.


Our comprehensive and unique approach not only strategizes what hospitals need to prepare themselves for the work ahead, it lays out a step-by-step path to follow in order to effectively and meaningfully engage patients and their families allowing and even encouraging

deviations on the path for your unique facility, location and patient population.


In committing to this work, your hospital can raise the bar by establishing a PFPCQS® (Patient and Family Partnership Council for Quality and Safety) to better serve your own local community and your patients while taking important steps necessary to achieve authentic Safety Across the Board.

To learn more about how H2Pi can help, please contact us at:

For more information on H2Pi, please

download our brochure on the right.